COVID19 Student FAQ

National and International advice on COVID-19

The Department of Employment Affairs and Social Protection have deployed a new benefit scheme for those who have lost employment due to the COVID-19 pandemic.

Students who have lost employment due to the pandemic are eligible to receive this payment. The payment is valued at €203 per week for a period of 6 weeks.

For more info on the scheme and how to apply for it please visit the Departments website.

General UCC FAQ

The 2020-2021 start date for most Taught Programmes and most 1st year students is 28th September 2020. A graphic of the Key Dates 2020/2021 can be found on the Student Examinations and Records webpage.

Some programmes traditionally have earlier starts and these can also be found on the Student Examinations and Records webpage.

All on-campus activity is subject to the prevailing public-health advice.

If you are in any doubt, please contact the Programme Director or School for the programme.

Yes. The Irish Government announced that  on 12 March that all higher education institutions should close. Following this directive UCC closed the campus. The safety and welfare of our students and staff is paramount.

Online teaching and learning  is being provided for students. 

Critical services (including critical research infrastructure) will be maintained. UCC staff are working remotely to the maximum extent possible during this period, in line with the Government advice. Please agree your remote working arrangements with your relevant line management. A guide to remote working has been prepared and is available to all staff.

Please continue to monitor this page, your student and staff email and our social media platforms.

As we plan a resumption of activities in line with the Government’s Return to Work Safely Protocol it is important to emphasise that the safety of our students and staff is paramount.

In the past number of months, we have worked together with our Student Union. We will approach the next steps collaboratively and keep our students informed at each step. As we take these steps, a shared responsibility is essential to protect against the spread of Covid-19.

The following Student Services are working remotely to the maximum extent possible during the closure period and providing some services online.  Please check their individual websites for specific information regarding the service.

Service Name

Service Information

Chaplaincy

https://www.ucc.ie/en/chaplaincy/

Email: chaplaincy@ucc.ie

Peer Support


https://www.ucc.ie/en/peersupport/

Email: peersupport@ucc.ie

Niteline

https://www.ucc.ie/en/peersupport/niteline/

The service is open Sunday - Thursday, 9pm-1am and is available HERE

Instant messaging service is open

Disability Support Service

https://www.ucc.ie/en/dss/

Email: dssinfo@ucc.ie

Mature Student Office

https://www.ucc.ie/en/mature/

Email: mso@ucc.ie


UCC PLUS+

https://www.ucc.ie/en/uccplus/

Email: uccplus@ucc.ie 

Student Budgeting Advice Service

https://www.ucc.ie/en/studentbudget/

Email: studentbudgetingadvice@ucc.ie

Student Assistance Fund

https://www.ucc.ie/en/saf/

Email: studentassistancefund@ucc.ie

Career Services

https://www.ucc.ie/en/careers/ See their specific FAQs

Accommodation & Community Life

https://www.ucc.ie/en/accommodation 

Email: resservices@ucc.ie

StudentPad

Studentpad.ucc.ie

Email: studentpad@ucc.ie

Campus Watch

https://www.ucc.ie/en/studentexperience/campuswatch/

Email: campuswatch@ucc.ie

Students’ Union

Email:

supres@uccsu.ie

suwelfare@uccsu.ie

sueducation@uccsu.ie

Student Societies

https://societies.ucc.ie

Email: president@uccsocieties.ie

admin@uccsocieties.ie

societiesofficer@uccsocieties.ie

Student Health

Telephone 4902311  for advice from our Student Health staff. Out of hours, a voice message will advise on

sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner.

Student Counselling & Development  
 
For students who wish to access advice on healthy emotional wellbeing at this time, it is possible to speak to a duty Student Counsellor.
Please email Counselling@ucc.ie  to arrange a telephone appointment between 9.15am to 12pm and 1pm to 3pm Monday to Friday.
 

New Academic Term 2020/21

Updated 18 Jun 2020

The Deputy President & Registrar answers student questions in these short videos

 

Incoming UCC students who have travelled from outside of Ireland will need to self-isolate according to current government guidelines https://www2.hse.ie/conditions/coronavirus/travel.html#self-isolation-after-travel

Self Isolation FAQ

A detailed self isolation FAQ has been set up to provide additional information.

Added 15 Jun 2020

Hybrid learning combines online and face-to-face elements such as offering online lectures for some class groupings and offering face-to-face seminars, tutorials and laboratory and field classes for smaller groups. As much face-to-face teaching and learning as is feasible will be provided, subject to prevailing public health requirements (which may continue to evolve over the course of the academic year).

Added 15 Jun 2020

We will commence online orientation for undergraduate students on Wednesday 16 September 2020.

University College Cork is committed to you. We will provide you with the best opportunities to ensure that you make a successful transition to university life.

We will schedule an online orientation that will offer you a huge range of opportunities to:

  • meet the academic community and learn more about the structure of your degree programme
  • get to know your class mates and your peer support leaders
  • hear from current students who have completed first year already
  • learn how to access all resources
  • meet members of the Students’ Union and representative from Clubs and Societies
  • participate in virtual interactive tours
  • meet professional student support staff

The biggest benefit of online orientation is that you will be able to transition at your own pace for a number of activities.
We will commence online orientation on Wednesday 16 September 2020.

You are not alone and you won’t be alone in your first year. We are very excited and can’t wait to welcome you to campus.
Stay curious – planning is currently underway

Added 15 Jun 2020

Work on the timetable for 2020-21 is ongoing and it is anticipated timetables will be available in mid-August. Your programme coordinator will inform you of the details for your specific programme.

Exams, Resits, and Study FAQ

As part of the university’s policy of no academic disadvantage, students may apply to resit spring/semester 2 examinations without incurring a penalty which means you do not have to pay a fee and the exam will not be capped.

The best mark achieved will be taken into account when calculating your overall mark and grade.

Closing date for Mitigation

The mitigation process will close on Friday 3 July. For more information on the Mitigation policy and how to avail of this, visit: https://www.ucc.ie/en/exams/mitigation/ 

Due to the unprecedented circumstances with the COVID-19 virus, students required to sit Autumn Supplemental Exams in 2020 will not be charged an examination re-entry fee.

We can confirm that, in light of current government policy, all supplemental examinations will be online.

All exams will take place between 31 July and 14 August.

An examination timetable will be available in mid-July. If you have a query relating to your examination format, please contact your module coordinator in the first instance.

Library FAQ

No. The UCC Library is CLOSED from 12 March until further notice. 

Library e-resources will remain accessible by logging in with your UCC credentials as normal.

Regarding Fines

No fines will be charged during this period. Please also email us at library@ucc.ie during this time with any queries.

The library has created a dedicated information portal for all pressing updates to library services during the COVID-19 closure.

You can access the portal from: https://libguides.ucc.ie/Remote_Working. Here you’ll find answers to common library questions related to the closure.

The portal also contains a link to the library’s Canvas page for learning content from our regularly-offered library workshops. You’ll also find information about our expanding ebook collections during the closure.

Please keep the items you have borrowed until the library reopens. You will not incur any overdue fines during the university closure.

Online Recourses

Access to OneSearch, the library catalogue, CORA and other web-based interfaces are all accessible from the library website for users conducting online research. All online library collections such as electronic journals, electronic books and online databases are accessible remotely via the library website for UCC affiliates: https://libguides.ucc.ie/library.

Preqin, a market research database collection, is the only exception to this, as this resource is only accessible within the Boole Library, and therefore not available during the University closure.

Physical Recourses - Not Accessible

It will not be possible to access physical collections in main lending, high demand and restricted from Friday 13 March. Borrowing and returning of books will also not be possible.

Online Renewal

Library users will be able to renew items already on loan by logging in to their Library Account, detailed at: https://libguides.ucc.ie/libraryessentials/mylibraryaccount. Any borrowed items due back before March 29th will automatically be assigned a new return due date for when the University 

Library Supports

There is a limited library staff service available online and remotely. The Library’s Ask Us knowledge base is accessible remotely at https://askus.booleweb.ucc.ie/index.php/. The library’s Online Ask Us Live Chat support service from the library website is available during regular business hours Monday – Friday, 10am-5pm (March 17th excepted). You can also contact the library via email at library@ucc.ie The library will continue to monitor any queries and communications.  Consultation services from various library service points (Liaison Librarians, Archives and Special Collections, Research Data Services, CORA) will be available remotely.

The library will continue to monitor the range of services it can provide remotely, and will review this throughout the course of the closure. For updates on the status of library services during University closure, please continue to visit http://libguides.ucc.ie.

 

Yes. The library has reinstated a partial interlibrary loan service which will allow us to request digital copies of materials from other libraries.

Due to continued closure of library buildings we are unable to process requests for print items. However, we will investigate the purchase of e-books as alternatives where possible. Interlibrary loan charges are waived until August 31st 2020 except for material sourced from the British Library.

For more information on submitting an interlibrary loan request, please visit: https://libguides.ucc.ie/interlibraryloans.

Student Placement and Studying Abroad FAQ

Added 15 Jun 2020

It is UCC’s intention to continue to secure work placements for students in 2020 / 2021. We know that work placement is an important part of your programme of study here at UCC, however we will remain faithful to and consistent with Educational-sector, Public Health and Government guidelines and recommendations in place at that time. Please note that if you have a medical condition or for any reason do not wish to go on work placement as a result of Covid-related issues and complications you will be able to take an alternative option. For further details on this you should contact your placement coordinator/manager.

Added 15 Jun 2020

The Covid-19 situation is fast evolving. The university is working with partner institutions to assess the viability of travel in line with relevant travel restrictions and guidelines that apply for destinations. Your programme coordinator will be in contact with you with further details.

Research Student FAQ

During this time of unprecedented uncertainty the University is keen to do everything in our power to support you and to facilitate the progress of your research.

Many of you are currently having to take a break from carrying out experiments or research because of lack of access to UCC facilities, research participants, or travel restrictions. Your Supervisory team is best placed to advise on how to maintain progress with your work and writing, both now and when circumstances change.

Keep in touch

We encourage you to keep in regular contact (e.g. by email/Skype) with your Supervisory team and establish a routine for remote supervision. Many of us are using Microsoft Teams (which is available on your Office 365 site) to set up team meetings. It is a really useful resource to share documents, screens, and notes, as well as teleconference. 

Graduate Studies Office

As mentioned in the email circulated on the 18th of March, although working remotely the Graduate Studies Office team are here to help you. They have published a set of FAQs for research students online here to address questions and concerns, and will update this page regularly as the situation evolves.

Questions?

If you have any questions, please do not hesitate to submit your query here.

Thesis Submission

Valuable information pertaining to you as a UCC Research student, including information on thesis submission and examination can be found on the Graduate Studies Website.

International Student Researchers

In addition, if you are an International Student please also see Information and Support for UCC International Students.

Funding

If you are funded by SFI, HRB or IRC, please consult the statement from research funders in relation to the impact of COVID-19 on research found on the SFI website. 

The Irish Government announced from the 12th March that all higher education institutions should close. This follows the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic.

Based on the foregoing developments, the University has suspended field work in Ireland and abroad until further notice.

Field work includes for example: door data collection for research and work on or from boats.

We understand that this decision, based on the direction from the Government, will inconvenience those due to undertake field work in the coming weeks. The situation is regrettable but unfortunately necessary. The safety and welfare of our students and staff is the highest priority for the University and the decision was taken with that in mind.

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolve. In the interests of forward planning for students and staff, we confirm that the decision regarding field work will be reviewed again on the 1st May 2020.

UCC will ensure students on taught programmes are not academically disadvantaged by cancellation of any fieldwork or a field trip as a result of this decision and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.

Research students should liaise with their supervisors to organise their work in a manner which minimises the impact of this suspension of fieldwork on their research.

Student Health FAQ

Looking for advice?

In the case of medical emergency, call 112 or 999.

Please follow advice published on the HSE website.

Student Health:  Advice is available via telephone on 4902311.  A reduced and restricted service is in operation during the campus closure and over the Summer.

During Office Hours: You may consider contacting your local GP for assistance and advice

Out of Hours GP Out of Hours services in your county or region:

Search for out of Hours GP services by county

HSE Psychological Services advice on managing anxiety  hsecovid 

Crisis Text Line

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Any Issue. Any time. (Standard SMS rates map apply)

 

If you have a cough or fever or breathlessness or loss or change in your senses of smell or taste, you may have COVID-19 and testing may be required

If you have any of these symptms, you should telephone your Doctor - either your local GP or the Student Health Service if you are based in Cork and not registered with a GP. 

Do not leave your home. You should self-isolate in a closed room and follow your Doctor's advice when they return your telephone call.

Do not come to a Dr's surgery or the Student Health Centre or to an A+E. You may put others at risk and may spread infection. Telpehone for advice as described above.

Call 112 in a life-threatening emergency only. 

You should restrict your movements.

IF YOU DEVELOP SYMPTOMS:

You must also act promptly if you develop symptoms to suggest you may have COVID-19. If you develop symptoms you will need to self-isolate and telephone your Doctor, your local Out of Hours service,  or UCC Student Health on 4902311 if you are in Cork and not yet registered with a GP.

Do not go to a GP surgery, Pharmacy,  Accident and Emergency Department or Hospital. Telephone your Dr. The Dr will assess you over the phone. If they think you need to be tested for COVID-19, your Doctor will arrange a test. 

For advice and to determine what level of higher risk applies in your situation, please consult https://www2.hse.ie/conditions/coronavirus/people-at-higher-risk.html.

Those at very high risk are advised to cocoon. See: https://www2.hse.ie/conditions/coronavirus/cocooning.html 

Those at high risk are advised to strictly follow the advice on how to protect yourself and others. See: https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html 

You should contact your own Dr. GP or Student Health if you are uncertain as to your level of risk.

UCC Campus is closed in line with the government directive of 12th of March 2020. During this closure period and over the Summer months, UCC Student Health is operating a restricted service. Where possible consultations and advice are conducted via telephone. If the clinician on duty recommends that a physical examinations is required and that the matter cannot be dealt with through telephone consultation, attendance at a healthcare facility will be arranged and/or advised. This may be at your local COVID-19 HUB, an Accident and Emergency Department, an Outpatient Clinic or in the Student Health Centre. You may also be directed to attend for a COVID-19 test at one of the local COVID-19 testing centres - in Cork this is based in Páirc Uí Chaoimh.

Please do not attend the Student Health Centre, your GP, an Accident and Emergency Dept, a GP Out of Hours Service or COVID HUB or testing Centre without prior arrangement. Telephone your Dr first.

Telephone 4902311  for advice from our Student Health staff. During the Out of hours period, a voice message will advise on sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner. See UCC Student Health

You can call Student Health on 4902311 for advice and we may be able to issue you a prescription

Your phamacist  or your GP may also be able to issue you an emergency supply based on your prior prescription or medical records. If your pharmacist or your doctor requres confirmation of your prescription they can call Student Health on 4902311. Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

 

 

Once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthmail secure e-mail system.

Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

The date scheduled for your booster dose was chosen as the optimum date to achieve long-lasting immunity, however it will still be possible to administer a booster dose in Student Health after the original scheduled date without needing to re-start the whole immunisation schedule again. Please contact Student Health on 4902311 if you believe you are due a booster dose of a vaccine. 

For Healthcare Students:

UCC Student Health is in the process of arranging appointments over June, July and August for Healthcare Students due to attend in class groups for the final doses of Hepatitis B or Hepatitis B blood tests. UCC Student Health will contact the students involved directly via their student e-mails to offer them an individual appoitnment time.

Following the news that all UCC Counselling appointments have been cancelled in the light of the ongoing pandemic, we are working on alternative ways to best support your mental health.

Telesupport

UCC Student Counselling & Development (SCD) Service 2020

The Student Counselling & Development telesupport service has been established in order to assist students in maintaining healthy emotional wellbeing while counselling appointments are not possible due to the COVID-19 outbreak.

The service is available to all registered students who continue to reside in Ireland free of charge.

Please note that calls are of 20 minutes duration to ensure equitable access to this service. Please contact counselling@ucc.ie for further detailsbetween 9.30 am-12pm and 1-3pm Monday to Friday.

Text Crisis Line

If you are currently experiencing mental health difficulties we recommend you make use of Crisis Text Line. Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week.

How to access the crisis line:

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Student Health

A limited telephone advice service is available on 4902311. If your GP or Mental Health Professional requires infomation on medication or treatment prescribed by UCC Student Health or UCC Student Health Psychiatrist please see gphealth info for details as to how they may access this with your consent.

Accommodation FAQ

The global COVID-19 pandemic is a rapidly changing situation, and since its emergence we have sought to keep you supported and informed. This morning we are writing with an important message.

Our concern

Recently in Ireland, there has been an increase in the number of confirmed cases of COVID-19. Furthermore, it is anticipated that flight restrictions may be implemented across the European Union in the coming weeks.

Many of you are living away from support networks such as family, relatives and friends. Support networks such as this will be vital to any student who may become unwell as a result of a COVID-19 infection or who may be required to self-isolate.

Your safety and welfare

Accordingly, for your safety and well being, the University and Campus Accommodation are requesting that all residents of Campus Accommodation who are in a position to do so, return home as soon as is possible and endeavour to depart their accommodation by Saturday 21st March.

Students departing Campus Accommodation as a result of this decision will receive a pro rata refund of their accommodation fee from the 21st March or their date of departure (whichever is the later) for the balance of their contract term. Your safety and welfare is our priority and this decision is necessary given the quickly changing COVID-19 situation.

Your concerns

We realise that some of you may not have the option to leave Campus Accommodation at this time for a variety of reasons. If this is the case for you, please contact accommodation@ucc.ie to declare that you need to remain in Campus Accommodation after Saturday 21st March stating the reasons why (using the process outlined below). We want to reassure students that residents with a legitimate reason for remaining may do so and Campus Accommodation will remain available to such students for the remainder of this academic year.

The University has advised that students who return home can be reassured that they will not be disadvantaged in terms of academic assessment; alternative arrangements for the current semester will be made for them.

Contact us

We anticipate that you may have queries. We have included some questions you may have below but please email accommodation@ucc.ie if needed and a member of the Campus Accommodation team will phone you to discuss your query as soon as possible. This email inbox is being monitored by several team members to ensure prompt attention. We ask for your understanding while we deal with a potentially large volume of queries. When sending your query, please include your name, contact phone number and the name of your accommodation complex.

Protecting yourself

Support for students during this challenging time is available from Student Counselling & Development. The International Office has also published guidance on how international students can access information and support during the period of the University’s closure.

All students should take the steps to protect themselves from COVID-19 infection which are highlighted on the Health Service Executive web pages.  

Please continue to regularly check your email, the UCC website and social media platforms for updates as the COVID-19 situation in Ireland evolves.  

We are in a period of concern and anxiety but please rest assured that we are here to support you in any decision you make.

Yours Sincerely,

Keith Burke, Chair UCC Emergency Management Team

Paul Moriarty, Director of Student Experience, UCC

Dr. Michael Byrne, Head of Student Health Services, UCC

Pauline Gilheany, General Manager Campus Accommodation UCC

Some questions you may have:

What should I do on my departure?

Please remove all rubbish and perishable foods from your apartment prior to departure. If you have removed all your belongings, you may leave your key/key card in your bedroom. 

Will I receive a pro rata refund for the balance of my contract with Campus Accommodation?

Yes. Students departing Campus Accommodation as a result of this decision will receive a pro rata refund of their accommodation fee from the 21st March or their date of departure (whichever is the later) for the balance of their contract term.

Refunds will be processed by the 30th April 2020.

I am unable to pack all belongings by Saturday 21st What should I do?

Please pack as much as possible in advance of Saturday 21st March. If there are belongings you are unable to take with you now, please pack them in bags/containers labelled with your name and leave them locked in your room. Please email accommodation@ucc.ie if this applies to you indicating the date on which you will attend to collect your remaining belongings. 

I cannot make it to my apartment before Saturday 21st March to collect my belongings. Can I collect them after this date? 

Yes. Residents who are not currently on campus may return to their apartment after the 21st March to collect their belongings. Please email accommodation@ucc.ie if this applies to you indicating the date on which you will attend to collect your belongings. 

My earliest return flight home does not depart until after Saturday 21st Can I remain until my departure date?

Yes. International students who are returning home but are unable to take a return flight home before the 21st March can remain in their Campus Accommodation until their upcoming departure date.

I am an international student who is unable to return home at this time. What should I do?

You can indicate to us that you need to remain. Please complete the process outlined below for declaring that you need to remain in Campus Accommodation after Saturday 21st March.

How do I declare that I need to remain in Campus Accommodation after Saturday 21st March?

  • Name
  • contact phone number (an Irish mobile phone number if available)
  • accommodation complex name, apartment number and room number.

Please send an email to accommodation@ucc.ie with the subject heading Request to Remain and include the following details:

Please also include the reason why you wish to remain.

Reasons why a student may have reason to remain include:

  • You are an international student who is unable to return home at this time due to barriers to travel, visa restrictions, inability to pay for the cost of return airfare to your home country or other reasons;
  • You have no other accommodation available to you in Ireland;
  • You are a confirmed case of COVID-19 or have been directed by a medical professional to self-isolate;
  • A member of your home residence is a confirmed case of COVID-19 or is immuno-compromised;
  • You have academic requirements which require you to remain proximate to campus beyond Saturday 21st March (such as final year clinical assessments for medicine students or laboratory or research requirements which require on campus attendance); or
  • Your home residence is an area with extremely limited internet connectivity. 

Provide also the name of the General Practitioner (Doctor) who you have registered with in Cork. View the list of General Practitioners in the vicinity of the campus.

Provide brief details of your personal support plan including contact information for a friend or a colleague in Cork who can be contacted in case of emergency.

Please note that Campus Accommodation can only accept requests/communications from the resident/contract holder.

Student Hardship FAQ

The COVID Hardship Fund is now closed.  Should you be experiencing financial difficulty please contact the Student Union Welfare Officers welfare@uccsu.ie or the Student Budgetary Advisor studentbudgetingadvice@ucc.ie for further advice.

Emergency Management Team

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